FAQ's

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Are you police-checked?

Yes, anyone we send into your home has a recent Disclosure certificate.

Are you trained?

Yes, anyone we send into your home has received training in Health & Safety, COSHH, Manual Handling, Working at Heights.

Are you insured?

Yes, anyone we send into your home is covered by our insurance. Certain items aren't covered by our policy such as.......

Do you bring your own materials?

Depending on the job we are asked to do we may bring our own equipment. Generally, we prefer to use your own equipment as we appreciate that we are in your home and the materials and equipment you have are naturally your preference. We will make recommendations where we see fit. 

Do I need to be in?

No, we are happy to hold keys or have access codes. 

What if I need to cancel a visit?

If you have us regularly visiting your home, just give us a call if you need to change a day and we will endeavour to rearrange. Should this not be possible we will simply not come. If it is a scheduled job of 6 or more hours we would appreciate as much notice as possible. 

Still have questions?

We understand that you need to be totally comfortable with anyone in your home so if you have more questions then please contact us.

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